50%

30%

25%

Miles are classified as non-classed miles and are entered into the account at the same time as flight miles.

When booking a regular fare ticket for First Class, Business Class, or Economy Class, and the tickets have not been issued, the member's reservation will be kept as long as possible, up to 48 hours before the flight departure.

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This service does not apply for Air Macau. If the flight is no longer available for purchase, a waitlist reservation must be made based on flight status.

For Lifetime Platinum / Platinum members, within 48 hours before flight departure, and for Gold members within 72 hours before flight departure, members can call 95583 to get priority guaranteed personal purchasing benefits for first class, business class, or economy ordinary fare class tickets.

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For travel on special dates, Lifetime Platinum, Platinum and Gold members could personally apply for O / I / X Class redemption reward tickets or reward upgrades. Due to seating limitations, members are requested to call the dedicated line as soon as possible to apply for a seat in order to ensure priority redemption. This service does not apply to Air Macau.

When flight conditions permit, Silver Card members may submit an application for reward tickets and reward upgrades to the Member Service Center of the actual carrier, which provides service for Air China and Shandong Airlines. An application may be made for: Air China domestic, Japan and South Korea, Hong Kong, Macao and Taiwan (China), Southeast Asia, Middle East and South Asia routes, and Shandong Airlines flights, within 48 hours of flight departure. An application may be made for: Air China's European, North American, Australian, and African routes within 72 hours of flight departure. This service is not applicable to other Air China airlines.

This service does not apply to Air Macau. If a flight is no longer available for purchase, rewards cannot be redeemed.

Simultaneously waitlist for same-class paid fare tickets. The class waitlist order is: Lifetime Platinum, Platinum, Gold, then Silver. When members of the same class are waitlisted for the same class, they will be ordered on a first-come-first-serve basis. Air Macau provides only priority airport waitlist services.

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First Class Counter or VIP Counter

Business Class Counter or VIP Counter

Business Class Counter or VIP Counter

Avoid check-in counter crowds by using special counters. If there is no first class counter at the airport, Lifetime Platinum and Platinum card holders may check in at the Business Class counter. If there is no business class counter at the airport, Gold card members may check in at the first class counter, while Silver card members may only check in at the economy class counter.

30 kg

20 kg

20 kg

In addition to the standard free baggage that is available on Air China-operated airlines, VIP members may check in an extra piece of baggage for free. Baggage guidelines:
● Weighed Baggage Shipment Routes: The length, width, and height of each piece of ordinary luggage may not exceed 100 cm (40 inches) by 60 cm (24 inches) by 40 cm (16 inches).
● Counted Baggage Shipment Routes: The sum of the three dimensions of each piece of ordinary luggage may not exceed 158 cm (62 inches including pulleys and handles). The weight of first class / business class luggage may not exceed 32 kg (70 lbs) and the economy class luggage may not exceed 23 kg (50 lbs).

1 piece

1 piece

1 piece

Taking an outbound flight operated by an Air China Group airline on this date.

Taking a flight operated by Air China (including Dalian Airlines, Air China Inner Mongolia and Beijing Airlines) or Shenzhen Airlines.

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Air China VIP Lounge
Air China First Class Lounge
Air China Business Class Lounge
Air China First & Business Class Lounge
Air China VIP Member Lounge

Air China VIP Lounge
Air China Business Class Lounge
Air China VIP Member Lounge

Spend your mileage to gain access to the Air China VIP Lounge, the Air China Business Class Lounge or the Air China VIP Member Lounge.
1. 3,000 km of mileage will gain you access to the Domestic Lounge. Mileage is inclusive of that gained on domestic segments of international flights.
2. 5,000 km of mileage will gain you access to the International Lounge.

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One passenger aged 2 or over.

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The member and guest passenger both take an outbound flight operated by an Air China Group airline on this date.

Taking an outbound flight operated by an Air China on this date.

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First Class Lounge
Business Class Lounge
Mixed class lounge

Business Class Lounge
Mixed class lounge

One passenger aged 2 or over.

The member and guest passenger take the same outbound flight operated by an Air China on this date.

Taking an outbound flight operated by Air China or Shenzhen Airlines on this date.

Take a flight operated by Air China (including Dalian Airlines, Inner Mongolia Airlines, and Beijing Airlines), a Shenzhen Airlines flight, or a Shandong Airlines flight.

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Shenzhen Airlines King Lounge (Domestic or International)

You must spend miles to enter the Shenzhen Airlines Zunpeng Pavilion.
1. Entry to the Zunpeng Pavilion Domestic Hall will cost 3000 kilometers (including any domestic segment(s) of international flights).
2. Entry to the Zunpeng Pavilion International Hall will cost 5000 kilometers.

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One passenger aged 2 or over.

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The member and guest passenger take the same outbound flight operated by an Air China or Shenzhen Airlines on this date.

Taking an outbound flight operated by Shenzhen Airlines on this date.

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VIP lounge

One passenger aged 2 or over.

The member and guest passenger take the same outbound flight operated by Shenzhen Airlines on this date.

Take an outbound flight operated by Shandong Airlines and under the SC code on this date.

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VIP lounges

1 passenger at least 2 years of age.

On the day of departure, take the same departure flight as the member.

Take an outbound flight operated by Air Macau and under the NX code on this date.

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Air Macau contracted departure lounges include VIP lounges in Chengdu, Beijing, Hefei, Macau, Ningbo, Nanning, Hangzhou, Shanghai Hongqiao, Shanghai Pudong, Taiyuan, Xiamen, Chongqing, Nanjing, Shenyang, Tianjin, Zhengzhou, Taipei, Kaohsiung, Tokyo, Osaka, Seoul, and Bangkok airports.

VIP lounges

1 passenger at least 2 years of age.

On the day of departure, take an outbound flight actually operated by Air Macau, and which is under the NX code.

This service is provided as conditions permit

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This service is provided as conditions permit

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First Class Passenger Treatment

Business Class Passenger Treatment

Business Class Passenger Hotel Treatment

If you have purchased other special products that cover this scenario, please follow the rules of that product.
There is no member service when the disrupted flight is operated by Air Macau.
In the case of a flight disruption on a Shenzhen Airlines and Shandong Airlines flight, members above the Gold card level can enjoy Business Class passenger treatment, and Silver card members are treated as economy class passengers.

Annual Premium Lifetime Platinum Card validity period processing

The designated member must be at least 12 years old and membership level is Silver or general before processing

1 card no./year

“Phoenix Miles” website
“Air China” APP

When processing, the designated member card number, Chinese and English name, and the valid ID number in the account (such as various passports, ID cards, etc.) must be provided.
Both members must know the rules and be informed.
If processing is successful, no refund can be given. If it is not used, it will expire.

Only applicable to Annual Premium Lifetime Platinum Card personal ticket.
Tickets that start with 999 are flights operated by Air China and use the CA code; for these flights, there is no overseas or regional airline connecting flight on the reservation itinerary.
For Business Class seats purchased on international or regional flights, the fare code may be a JCDZR code.Processing must be applied for three days before flight departure.
For Business Class seats purchased on domestic flights (excluding Sanya routes), the fare code is J.Processing must be applied for two days before flight departure.
Paid tickets must have a confirmed flight date and a flight no.

2 vouchers/year

Call 95583 or go to the direct sales department or ticket office of Air China.

This service cannot be handled during check-in. If a passenger ticket has an application for special service associated with it, re-application for special service must be made after using the upgrade voucher.
The fare code after the upgrade is Class O. After boarding, mileage accumulates according to the pre-upgrade fare code. This benefit is related to the ticket, and is dependent on the specific circumstances of the flight.
After an upgrade voucher has been used, if there is a voluntary exchange or refund, the voluntary exchange or refund rules for the originally paid for fare class will apply. The upgrade voucher that was used is no longer valid, and cannot be refunded.
International upgrade vouchers must be used and travel completed within the calendar year of issue.
Domestic upgrade vouchers must be used and travel completed within 2019.

2 vouchers/year

Tickets that start with 999 are flights operated by Air China using the CA code, with there being no overseas or regional airline connecting flight on that itinerary.

Unlimited

Call 95583 or go to the direct sales department or ticket office of Air China.

Miles will be accrued according to the real fare code after boarding. If application has been made for special services in regards to the original ticket, re-application for special services must be made after the change. Fare price differences due to cabin class changes or seasonal pricing must be paid.

Applicable to Annual Premium Lifetime Platinum Members only.
The Annual Premium Lifetime Platinum Card members can apply for an extension of mileage expiring at the end of this month.

1 time/month

“Phoenix Miles” website
“Air China” APP

The validity of the mileage after extension is from the month when the extension was granted up to the end of the 13th month following the extension.
Used for mileage redemption only.
The validity term of expired mileage cannot be automatically extended without application.
Mileage due to expire in the current month for which an extension application has not been received cannot automatically be extended. Extensions will not be processed if the membership level has expired or has been revoked within the current month.

Only applicable for reward tickets or reward upgrades that are redeemed under the Annual Premium Lifetime Platinum Card personal account.
Tickets that start with 999 are flights operated by Air China using the CA code, with there being no overseas or regional airline connecting flight on that itinerary.

Unlimited

Call 95583 or go to the direct sales department or ticket office of Air China.

Rescheduling of international and domestic upgrade vouchers does not apply here.
If application has been made for special services in regards to the original ticket, re-application for special services must be made after the change.

Apply within the period of your personal Annual Premium Lifetime Platinum Card.

Unlimited

  “Phoenix Miles” website

An account can have up to 8 redemption assignees, though companies or legal entities cannot be used as redemption assignees.

There are non-active assignees in the account.

“Air China” APP

The first time that an assignee list is created or deleted, no fee applies. To subsequently add another redemption assignee, the cost is 300 km per instance.

Priority check-in

This service can be provided.

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Avoid check-in counter crowds by using special counters. Just find the Star Alliance Gold Card logo.

Additional free baggage allowance

Weighed Baggage Shipment Routes: 20 KG

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When extra baggage is allowed on flights with limited weight or item count, you can carry 20 kg (44 pounds) or one additional piece of baggage beyond what is specified under the rules. Baggage standards are subject to the rules of each carrier.

Counted baggage shipment route rules: 1 extra item included in passenger free baggage allowance

Some airlines do not offer this privilege on sole-operator flights, but only on Star Alliance connecting flights. Within Europe, the following tickets do not allow extra baggage: "Light" tickets from Lufthansa, Austrian Airlines and Swissair, "Check & Go" tickets from Brussels Airlines, "Go light" tickets from SAS, and "Seat" tickets from Air New Zealand.

Express Security / Customs

This service can be provided.

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Star Alliance Gold members can use designated security channels to pass security screening more quickly. The service is currently available at more than 150 airports worldwide. You can also use designated customs channels to reach your destination faster than ever before. Please click on https://www.staralliance.com/en/gold-track to see airports where service is available.

Access to departure lounges operated by and contracted to Air China

Members that take an outbound flight operated by a Star Alliance member airline are eligible for joint access to lounges operated by Air China, along with one other passenger. This guest passenger must also be taking an outbound flight operated by a Star Alliance member airline on the same day.
Members that take an outbound flight operated by a Star Alliance member airline are eligible for joint access to lounges contracted to Air China, along with one other passenger. This guest passenger must be taking an outbound flight operated by the same Star Alliance member as the member.

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Guest passengers must be aged 2 or over.

Access to departure lounges operated by and contracted to Shenzhen Airlines

Members that take an outbound flight operated by a Star Alliance member airline other than Air China / Shenzhen Airlines are eligible for joint access to lounges operated by Shenzhen Airlines, along with one other passenger. This guest passenger must also be taking an outbound flight operated by a Star Alliance member airline on the same day.
Members that take an outbound flight operated by a Star Alliance member airline other than Air China / Shenzhen Airlines are eligible for joint access to lounges contracted to Shenzhen Airlines, along with one other passenger. This guest passenger must also be taking an outbound flight operated by a Star Alliance member airline on the same day.

Access to departure lounges operated by Star Alliance member airlines other than Air China / Shenzhen Airlines, Star Alliance-branded lounges and airport contracted lounges

Members that take an outbound flight operated by a Star Alliance member airline other than Air China / Shenzhen Airlines are eligible for joint access to Star Alliance Gold Lounges, along with one other passenger.
This guest passenger must also be taking an outbound flight operated by a Star Alliance member airline on the same day.

1. Guest passengers must be aged 2 or over.
2. Star Alliance member airlines have specific rules regarding the use of lounges within the nations where each member is based. Passengers on domestic flights within one of these nations should refer to the corresponding Star Alliance member's rules.
3. For passengers traveling on a connecting flight ticket operated by a Star Alliance member airline that includes both a domestic segment within the United States and another international segment. In accordance with the relevant Star Alliance rules, passengers traveling first class on the domestic flight segment are eligible for access to US domestic lounges operated by Star Alliance member airlines. In this case, passengers are eligible for access to lounges as first-class passengers. Passengers traveling first class on a domestic flight ticket operated by a Star Alliance member airline within the United States are eligible for access to lounges operated by Star Alliance member airlines. In this case, passengers are eligible for access to lounges as Star Alliance Gold Card holders only.

Priority boarding

This service is provided as conditions permit

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First and Business Class passengers may enjoy boarding priority at the gate.

Priority baggage claim

This service is provided as conditions permit

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Your luggage will be prioritized for placement on conveyor belt for quick and easy retrieval.

Priority booking waitlist

This service can be provided.

If your preferred flight is full, you will have waitlist priority, except for those members holding reward tickets.

Priority airport waitlist

This service can be provided.

If your travel plans change and your flight is full, you may enjoy priority waitlisting, except for those members who hold reward tickets.

Enjoy an airport departure lounge

May invite a passenger who is on the same flight, when he or she is over 2 years old. Lounges include the self-operated lounges of Star Alliance members, the self-operated lounges of Juneyao Airlines (Shanghai Pudong), and the contracted lounges of Juneyao Airlines.

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It is required to show connecting flight itinerary and boarding pass with a Star Alliance Gold Card logo to enter the lounge.