Customer Service Center > Tips For Users

Important Notice to Users

Dear passenger:

Welcome to Air China PhoenixMiles Kilometers Redemption Platform (hereinafter referred to as “Platform”) where you can shop around for award tickets/award class upgrades or items. To be in the know, please read carefully this “Important Notice to Users”.

I. Terms on Services

The ownership of, and the right to operate, the electronic services on Platform resides with Platform. The services provided by Platform will be strictly based on the published terms of service and operational rules. You need to carefully read and agree to all the terms of service before making any purchase decisions. These terms form the basis of your rights and obligations and those of Air China, and will remain effective unless they are in violation of the laws of the country. When making payment for your booking, you shall also confirm your acceptance of the regulations, rights and obligations related to the purchase of a specific product in your booking, and be responsible for the accuracy and authenticity of the information you provide in your booking.

II. Overview of the Services

Platform provides users with products and related services online. You are required to get ready the devices necessary for Internet access, including, not limited to, personal computer or other necessary equipment, and pay the telephone or Internet access fees arising from your using the services.

In view of the importance and special characteristics of the Internet-based services provided by Platform, you should agree to provide detailed and accurate personal information. Platform shall protect your personal information including ID number, email address, mobile phone number and other private information and promise not to intentionally disclose, lease or sell such personal information to any other third parties. If the information you provide contains turns out to be inaccurate or incorrect, Platform reserves the right to terminate your right to benefit from our services.

Platform will do its utmost to ensure that the price you pay for a specific product is the same as that displayed on Platform. But the price list and this statement do not constitute an offer. Platform has the right to unilaterally modify the price of a specific product after finding that the price is obviously wrong or a specific product is out of stock. At the same time, Platform reserves the right to limit the number of products to be booked. The prices and availability of products are subject to change without prior notice. If the price of a product changes because tax has changed or because an error occurs to Platform, you can cancel your booking.

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