Customer Service Center > Fast Track

Fast Track

We provide Fast Track service at selected airports of international cities we operate to. Our premium passengers can benefit from the Fast Track channel for immigration and security check, which will tremendously cut the time passengers have to spend clearing formalities of the airport, offering passengers pleasant and unique travel experiences. The specifics and procedures of the service vary according to airports due to different facilities. For details, visit our website: Information-Airport Guide-VIP Guide.

Helpful Tips:

1. If you are a PhoenixMiles Platinum/Gold member or a Star Alliance Gold member, please present your membership card so that our service agent can issue the Fast Track card to you.

2. Collection if the Fast Track card: At the time of entry, qualifying passengers are requested to collect the card at the airport check-in counters; at the time of exit, our flight attendants will issue the card to qualifying passengers.

3. The specifics of the service could vary according to the facilities of airports.

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