PhoenixMiles > Notice

Important information

Validity period

  • When you are upgraded to any Elite status level, your membership is valid for 24 months from the start of the month of upgrade.For example, if you become a PhoenixMiles Silver member on 15 June, 2018, your membership will be valid from 15 June, 2018 until 31 May, 2020.
  • If you renew your membership, or you are downgraded to a lower Elite status level, your new membership will be valid for 12 months.
  • Your card number does not change when your membership is upgraded, renewed or downgraded.

Important information

  • Membership upgrades are performed on a daily basis. You may use the benefits that come with your new membership status from the date you receive your new membership card or e-card.
  • When you are upgraded to any Elite status level, PhoenixMiles will send you a personalised membership card. This gives you access to Elite status benefits during the validity period. Use the Air China app or Air China WeChat account to download your e-membership card.
  • The terms and conditions stipulated in the PhoenixMiles Member’s Manual are also applicable to PhoenixMiles Elite members. For details, see the PhoenixMiles website or the PhoenixMiles Member's Handbook.
  • The PhoenixMiles Elite membership card is not transferable and is only valid for the period stated on the card.
  • With the exception of the PhoenixMiles CITIC Credit Card, PhoenixMiles co-branded credit cards issued by Air China and its partner banks do not qualify you for PhoenixMiles Gold benefits or Star Alliance Gold benefits.
  • Elite members are seated in the booking class indicated on the ticket at the time of purchase.
  • Mileage for past flights or purchases must be claimed within 6 months of the travel/purchase date.
  • Always ensure that your account information is up to date and keep your password confidential.

Legal information

  • PhoenixMiles reserves the right to terminate or change the terms of this program at any time without prior notice, even if such changes or termination may affect your right to earn mileage or receive awards.
  • Please inform Air China of any changes to your contact information. Air China shall not be liable for any delay or loss of correspondence arising from your failure to provide the correct address.
  • In the event that you violate the terms of this program, including selling mileage or providing false documentation (such as flight evidence), PhoenixMiles reserves the right to take the following measures at its own discretion: request compensation from you for any losses incurred by Air China, terminate your membership, cancel your mileage, ask you to reimburse the cost of any used award tickets, and request compensation for any associated legal and court fees. In addition, if you violate any of the rules and regulations listed in this handbook, Air China reserves the right to take legal action against you, request compensation, and terminate your membership.
  • In the event that any content in this handbook is found to be in conflict with any applicable law, the applicable law shall prevail.
  • The original version of this handbook is published in Chinese. In the event of any discrepancies between the Chinese version and this version, the Chinese version shall prevail.
  • Any dispute arising out of or in connection with this program shall be resolved through arbitration by the Beijing Arbitration Committee (BAC) under BAC rules in accordance with the laws of the People’s Republic of China (excluding the laws of the Special Administrative Regions of Hong Kong and Macau or the provisions in the region of Taiwan).
  • If any of the content in this member handbook is found to contradict information on the PhoenixMiles website, then the latest information on the PhoenixMiles website shall be deemed correct.
京ICP证  030872号-3  Copyright © 2016 Air China, All  Rights  Reserved A STAR ALLIANCE MEMBER