PhoenixMiles > Privileges

PhoenixMiles member benefits

  •  Air China family 
  •  Star Alliance 
  •  Other benefits 
  •  List of departure lounges operated by Air China family carriers 

1. As Elite Member of PhoenixMiles, you are entitled to the following services when taking flights operated by Air China family carriers using their own codes

Benefit Annual Premium Lifetime Platinum/ Lifetime Platinum/ Platinum Card Gold CardSilver CardRemarks
Mileage bonuses 50% 30% 25%

Bonus mileage does not count towards your membership status and is credited together with regular mileage.

Priority reservation holding for paid tickets

If you have an unconfirmed, full-fare first class, business class or economy class ticket, we will do our best to hold your reservation up to 48 hours before flight departure.

——

This service is not applicable to Air Macau. If the flight is no longer available for purchase, you will be on waiting list for reservation according to flight conditions.

Priority reservation guarantees for paid tickets

Phone 95583 to have a reservation held for up to 48 hours before the scheduled departure time for Lifetime Platinum/ Platinum members and up to 72 hours before the scheduled departure time for Gold members for full-fare first class, business class or economy class tickets.

——
Priority award ticket/ upgrade guarantees

On special travel dates, Lifetime Platinum members, Platinum members and Gold members may request award upgrades or award tickets in booking classes O/I/X. Availability is limited. Members should call the PhoenixMiles member services center as soon as possible so that we can prioritise guaranteeing the award ticket. This service is not applicable to Air Macau.

Silver members may request award tickets/ upgrades from the PhoenixMiles member services center for flights operated by Air China and Shandong Airlines, subject to availability. Requests can be made up to 48 hours before departure for domestic Air China routes, Air China routes to Japan, South Korea, Hong Kong, Macau, Taiwan, Southeast Asia, the Middle East and South Asia, and all Shandong Airlines flights. Requests can be made up to 72 hours before departure for Air China routes to Europe, North America, Australia and Africa. This service is not applicable to other Air China family carriers.

This service is not applicable to Air Macau. If the flight is no longer available for purchase, award redemption cannot apply as well.

Priority wait list and airport standby

For PhoenixMiles members on standby for the same ticket class, the following order of member priority shall apply: Lifetime Platinum, Platinum, Gold and Silver. Members of the same membership level will be assigned seats on a first-come, first-served basis. Air Macau only offers a priority standby service at the airport.

——
Priority check-in First Class/ Elite Member check-in counter Business Class/ Elite Member check-in counter Business Class/ Elite Member check-in counter

Check in at designated counters to avoid crowds. Lifetime Platinum and Platinum members may use Business Class counters if no First Class check-in counters are available at the airport. Gold members may use First Class check-in counters if no Business Class check-in counters are available at the airport. Silver members should check in at Economy Class counters.

Elite Member additional checked baggage allowance Where weight concept applies 30 kg 20 kg 20 kg

Elite members may check in an additional piece of ordinary baggage on flights operated by Air China family carriers. Baggage allowance:

● Where the weight concept applies, the length, width and height of each piece of baggage shall not exceed 100 cm (40 in), 60 cm (24 in) and 40 cm (16 in) respectively.

● Where the piece concept applies, the sum of the dimensions of each piece of ordinary baggage shall not exceed 158 cm (62 in), including wheels and handles. For First and Business Class passengers, baggage items must not weigh more than 32 kg (70 lb). For Economy Class passengers, baggage items must not weigh more than 23 kg (50 lb).

Where piece concept applies 1 piece 1 piece 1 piece
Premium Lounge Flights taken by members Outbound flights operated by Air China family carriers using their own codes Air China-operated, CA-coded flights or Shenzhen Airlines-operated, ZH-coded flights

The contracted departure lounges for Air Macau include those in Chengdu, Beijing, Hefei, Macau, Ningbo, Nanning, Hangzhou, Shanghai Hongqiao, Shanghai Pudong, Taiyuan, Xiamen, Chongqing, Nanjing, Shenyang, Tianjin, Zhengzhou, Taipei, Kaohsiung, Tokyo, Osaka, Seoul and Bangkok airports.

Silver members have access to the designated lounge of corresponding terminal free of charge when taking international flights originating from Beijing, Chengdu, Tianjin, Shenzhen, Wuxi, Shenyang, Nanjing and Xi'an; Silver members have access to the designated lounge of corresponding terminal by redeeming 1,500 mileage when taking domestic flights originating from Beijing, Chengdu, Tianjin, Hohhot, Shanghai Pudong, Shanghai Hongqiao, Hangzhou, Chongqing, Wuhan, Shenzhen, Wuxi, Shenyang, Nanjing, and Xi'an.

Available lounge types Lounges operated by Air China
Contracted lounges at designated airports
Designated domestic departure VIP lounges operated by Air China or VIP lounges at some airports by redeeming 1,500 mileage; or designated international departure VIP lounges operated by Air China or VIP lounges at some airports free of charge.
Number and age of invitee One passenger at the age of 2 and above. ——
Flights taken by invitees Outbound flights operated by Air China family carriers using their own codes ——
Priority boarding Subject to availability —— ——
Priority baggage handling Subject to availability —— ——
Flight disruptions Treated as First Class passenger Treated as Business Class passenger for accommodation

For other special products purchased, please follow the relevant rules.

No member benefits are offered for disruptions to Air Macau flights.

When Shenzhen Airlines flights are disrupted, members above Gold status will be treated as Business Class passengers. Silver members will be treated as Economy Class passengers.

2. Exclusive Benefits to Annual Premium Lifetime Platinum Card

Benefit Conditions of use Application platform Note
Upgrade voucher Within the validity period of Annual Premium Lifetime Platinum Card Designated members must be at least 12 years of age
With membership level of Silver or Standard before application
1 card number/ per year Official website of PhoenixMiles
Air China APP

The designated member's card number, Chinese and English names, and valid ID number in the account (passports, ID cards, etc.) must be provided at the time of application.

Both members are required to understand and acknowledge the rules

Upon successful application, no return is allowed; if unused, it becomes invalid upon expiration.

Voucher of upgrade to First Class on international or regional flights

Only applicable to tickets for holders of Annual Premium Lifetime Platinum Card.

Business Class on international or regional flights, with class code J/C/D/Z/R.

Business Class on domestic flights (excluding the Sanya route), with class code J. The paid ticket must have confirmed flight date and flight.

Apply within 3 days before departure.

2 card numbers/ year 95583 or the sales offices and ticket offices directly under Air China

This service cannot be requested at the time of check-in.

For tickets with special services applied, such special services must be re-applied upon the use of upgrade voucher.

Upon upgrade, the booking class is O; mileage is accrued as per the class prior to upgrade.

This benefit is related to tickets, and is subject to the specific conditions of flights.

Upon the use of upgrade voucher, a voluntary change or refund is processed as per the voluntary change or refund standards for the original paid ticket/ class. A used upgrade voucher becomes invalid instantly and cannot be refunded.

Upgrade vouchers for international flights must be used within the calendar year of issuance.

Vouchers of upgrade to First Class on domestic flights are only available and to be used in 2019.

Vouchers of upgrade to First Class on domestic flights 2 card numbers/ year
Free change to paid tickets

Ticket numbers starting with 999, for flights operated by Air China with a CA code and without any connections onto foreign or regional operators in the booking records.

No limits 95583 or the sales offices and ticket offices directly under Air China

Mileage is accrued as per the class upon upgrade.

For tickets with special services applied, such special services must be re-applied upon change.

The fare gap between high and low seasons or caused by the change of sub-class must be paid.

Extension of mileage validity term Applicable to Annual Premium Lifetime Platinum Members only.
In each month, members may apply for the extension of unused mileage that expired at the end of the previous month.
1 time/ month Official website of PhoenixMiles
Air China APP

Upon extension, the corresponding mileage is valid from the month of application to the end of the 12th month thereafter.

Used for mileage redemption only.

The validity term of expired mileage cannot be automatically extended without application.

The service is inapplicable to the mileage that expired other than the end of the previous month, or members with expired membership level.

Free change to awards

Applicable only to the award tickets/ upgrades redeemed and used by Annual Premium Lifetime Platinum Members.

Ticket numbers starting with 999, for flights operated by Air China with a CA code and without any connections onto foreign or regional operators in the booking records.

No limits 95583 or the sales offices and ticket offices directly under Air China

Inapplicable to the change to upgrade vouchers for international and domestic tickets.

For tickets with special services applied, such special services must be re-applied upon change.

京ICP证  030872号-3  Copyright © 2016 Air China, All  Rights  Reserved A STAR ALLIANCE MEMBER