Membership
1. How can I apply for joining the program?
    You can log onto Air China’s PhoenixMiles website http://ffp.airchina.com.cn or http://www.phoenixmiles.com.cn to apply for the membership. You can also fill in the membership application form at Air China’s ticketing offices, at airports and on Air China’s flights.

2. When can I get my member card after my application?
    After your application, we’ll create your personal data bank. When you have flown on two flights or accrued 5,000km on Air China, we’ll send you an official member card by post mail. Before you get your official card, please use your temporary member card to earn mileage.
  (Note: The two flights must qualify for mileage accrual.)

3. Does my member card qualify me for other services?
    PhoenixMiles member cards are grouped into different levels, and members at different levels are subject to different service charges. If you are an Ordinary Card member or a Silver Card member, you’ll be charged 800km for card reissue and 500km for account consolidation.

4. How can I have my password changed?
    You can call our member service hotline 4006-100-666 to have your password changed. To ensure the safety of members’ mileage account, we’ll verify with you relevant information in your account, and we’ll accept your new password if we’re sure everything is correct.
    You can also have your password changed at any of Air China’s ticketing offices. Be aware that you need to produce your original ID and your original member card. You may ask someone else to have the password changed. That “someone” must also provide your original ID and your original member card and identify himself/herself with his/her own original ID.