How to Keep Track of Mileage Record
You may keep track of your mileage accumulation in the following
three ways:
1. Visit the website
You may visit the website of PhoenixMiles at http://www.phoenixMiles.com
to inquire about your mileage accumulation.
2. Telephone inquiries
You may dial the PhoenixMiles Service Hotline at any
time to obtain detailed information about your mileage accumulation
record.(Tel:4006 100 666/861084597799) .
3. Mileage accumulation statement
All active members (those who have accumulated mileage points
or exchanged mileage points for awards within the previous 2 months)
will receive an "PhoenixMiles" statement every 2 months
containing a record of all frequent flyer mileage activity for your
convenience.
How to Get Credit for Unrecorded Mileage
If mileage is not credited to your account two weeks after you
travel, you can contact our member services hotline or any of Air
China’s ticketing offices to have your mileage retro-credited to
your account. For retro-crediting, you need to provide the
photocopies of your ticket, the original boarding pass and your card
number. Retro-crediting is allowed within 6 months after you travel.
If mileage is missed after you use the services of a Non-Airline partner, please
contact that partner directly for retro-crediting.
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