General Rules
1）General
● 20,000 kilometers or 4 flight segments qualify a member for the
first award in terms of award ticket, award class upgrade or
merchandizes in the shopping city.
● The mileage used to request award must come from one account.
● The mileage can be used to request award for you or your relatives
and friends.
● You have to pay for all relevant taxes and fees associated with
the award.
● You need to make a reservation for your award ticket (unless you
request the award online). You must have your ticket issued within
72 hours after you make the reservation and beyond 14 days before
the flight. You can also request your award any time within 14 days
before the flight.
● You can request award ticket or award class upgrade by logging
onto Air China PhoenixMiles website, calling our member service
hotline or contacting any of Air China's ticketing offices. If you
request award ticket on a partner carrier, you need to contact any
of Air China's ticketing offices. You need to identify yourself with
your PhoenixMiles card, account password, and valid ID card.
● Your ward ticket must be on flights operated by Air China or any
of the partner carriers. You need to determine your route, flight,
date and class.
● The number of award tickets on each flight is limited, and there
are also days when awards are not granted. For those days when
awards are not granted, please log onto Air China PhoenixMiles
website.
● Your award ticket is valid for one year. Within the validity
period, you can have your travel date or flight changed, but you
have pay RMB 100 (or equivalent of foreign currency) for domestic
ticket for every change, and RMB 300 (or equivalent of foreign
currency) for every change.
● For an award ticket, you cannot have the passenger name changed,
and the ticket cannot be endorsed nor returned. If it is lost, it
won't be reissued. Other terms of carriage apply.
● The standards for mileage to awards for children and infants are
the same as those for adults.
● If involuntary change results from factors on the part of the
carrier, you can contact any of Air China's ticketing offices or
airport ground staff.
2）Rules on Award Ticket
Award Ticket on Air China：
● Award ticket must be on direct flight.
● For an international award ticket, an open jaw is allowed at the
return point (that is, the origin of the return trip can be
different from the destination of the outbound trip), but the open
jaw must be within the same country. For example, for an award
ticket Beijing-San Francisco and San Francisco-Beijing, the
conversion standards on Beijing-San Francisco apply. For domestic
award ticket, an open jaw at the return point is not allowed;
otherwise two single trips will be counted in.
● When different classes are involved, the mileage to be taken out
is the sum of 1/2 of the round-trip mileage fares of different
classes.
Award Ticket on a Star Carrier：
●All scheduled flights operated and marketed by one same Star
Alliance carrier are eligible for mileage redemption.
●One way award ticket is not allowed. Only round trip award ticket
is applicable.
●For travel within the same zone, award ticket must be on direct
round-trip flights.
●For a round-trip travel between two zones, one stopover is allowed
on both the outbound trip and inbound trip, and one open jaw is
allowed in each trip. The open jaw must be in the same country. For
each stopover (transfer), a mileage fare of 10,000 kilometers is
charged.
●For a round-the-world travel, two stopovers are allowed within the
same IATA zone, and a maximum 5 stopovers are allowed, and the
number of flight segments should not exceed 8.
●When you request award ticket on a Star carrier, if different
classes are involved, the mileage fare of the higher class applies.
Award Ticket on Other Partner Carriers
The rules on Air China Award Ticket apply.
3）Award Class Upgrade on Air China
●Award class upgrade must be on Air China-operated and CA-coded
flight.
● Award class upgrading is applicable only to C, D, J, Y, B, M, H,
K.
● A ticket can only be upgraded to the next immediate higher class.
If on a flight only First Class and Economy Class are available,
then a ticket can be upgraded from Economy Class to First Class, and
the mileage to be taken out is the sum of the mileage fares for
Economy Class to Business Class and Business Class to First Class.
●After class upgrading is made, the mileage accrued is still based
on the original class flown; if the ticket needs to be endorsed on a
voluntary basis, the original class applies, but the mileage already
taken out won't be returned. If you have the date of your upgraded
ticket changed, you need to pay for the change fee.
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General Rules
