For Award Ticket on Air China
The mileage that needs to be burnt for award ticket and award class upgrade is determined by the different zones that the origin and destination are in. The world is divided into several different zones, each identified with an English letter. Mainland China (Zone A) is further divided into 5 award zones based on the actual distance between cities.

The division of the award sub-zones of Mainland China (Zone A) is based on the actual distance between cities (TPM) published by IATA. These are 5 award sub-zones, identified as A1-A5. 0-600 kilometers is classified as A1, 601-1,100 kilometers as A2, 1101-1500 kilometers as A3, 1501-2000 kilometers as A4, and over 2,000 kilometers as A5. For actual distance between cities, please click here.

Award Ticket on a Star Carrier

Mileage-to-Award Ticket on Shandong Airlines Flights

For the scheme of mileage-to-award ticket on Shandong Airlines flights, please refer to that for Air China.

Notes on Mileage Redemption

1)General
20,000 kilometers or 4 flight segments qualify a member for the first award in terms of award ticket, award class upgrade or merchandizes in the shopping city.
The mileage used to request award must come from one account.
The mileage can be used to request award for you or your relatives and friends.
You have to pay for all relevant taxes and fees associated with the award.
You need to make a reservation for your award ticket (unless you request the award online). You must have your ticket issued within 72 hours after you make the reservation and beyond 14 days before the flight. You can also request your award any time within 14 days before the flight.
You can request award ticket or award class upgrade by logging onto Air China PhoenixMiles website, calling our member service hotline or contacting any of Air China's ticketing offices. If you request award ticket on a partner carrier, you need to contact any of Air China's ticketing offices. You need to identify yourself with your PhoenixMiles card, account password, and valid ID card.
Your ward ticket must be on flights operated by Air China or any of the partner carriers. You need to determine your route, flight, date and class.
The number of award tickets on each flight is limited, and there are also days when awards are not granted. For those days when awards are not granted, please log onto Air China PhoenixMiles website.
Your award ticket is valid for one year. Within the validity period, you can have your travel date or flight changed, but you have pay RMB 100 (or equivalent of foreign currency) for domestic ticket for every change, and RMB 300 (or equivalent of foreign currency) for every change.
For an award ticket, you cannot have the passenger name changed, and the ticket cannot be endorsed nor returned. If it is lost, it won't be reissued. Other terms of carriage apply.
The standards for mileage to awards for children and infants are the same as those for adults.
If involuntary change results from factors on the part of the carrier, you can contact any of Air China's ticketing offices or airport ground staff.

2)Rules on Award Ticket/Award Class Upgrade
Award Ticket on Air China
Award ticket must be on direct flight.
For an international award ticket, an open jaw is allowed at the return point (that is, the origin of the return trip can be different from the destination of the outbound trip), but the open jaw must be within the same country. For example, for an award ticket Beijing-San Francisco and San Francisco-Beijing, the conversion standards on Beijing-San Francisco apply. For domestic award ticket, an open jaw at the return point is not allowed; otherwise two single trips will be counted in.
When different classes are involved, the mileage to be taken out is the sum of 1/2 of the round-trip mileage fares of different classes.

Award Ticket on a Star Carrier
All scheduled flights operated and marketed by one same Star Alliance carrier are eligible for mileage redemption.
One way award ticket is not allowed. Only round trip award ticket is applicable.
For travel within the same zone, award ticket must be on direct round-trip flights.
For a round-trip travel between two zones, one stopover is allowed on both the outbound trip and inbound trip, and one open jaw is allowed in each trip. The open jaw must be in the same country. For each stopover (transfer), a mileage fare of 10,000 kilometers is charged.
For a round-the-world travel, two stopovers are allowed within the same IATA zone, and a maximum 5 stopovers are allowed, and the number of flight segments should not exceed 8.
When you request award ticket on a Star carrier, if different classes are involved, the mileage fare of the higher class applies.

Award Ticket on Other Partner Carriers
The rules on Air China Award Ticket apply.

3)Award Class Upgrade on Air China
Award class upgrade must be on Air China-operated and CA-coded flight.
Award class upgrading is applicable only to C, D, J, Y, B, M, H, K.
A ticket can only be upgraded to the next immediate higher class. If on a flight only First Class and Economy Class are available, then a ticket can be upgraded from Economy Class to First Class, and the mileage to be taken out is the sum of the mileage fares for Economy Class to Business Class and Business Class to First Class.
After class upgrading is made, the mileage accrued is still based on the original class flown; if the ticket needs to be endorsed on a voluntary basis, the original class applies, but the mileage already taken out won't be returned. If you have the date of your upgraded ticket changed, you need to pay for the change fee.