Member Verification
1. Passengers 12 years old and over are eligible to join the Air China Club free of charge and to participate in all frequent flyer programs.
2. Corporations or other legal entities or Air China staffs are not eligible to take part in this program.
3. The member must fill out and sign an application form to indicate willingness to accept the rules and requirements of the Air China PhoenixMiles Frequent Flyer Program, and to abide by any future changes or additions.
4. This program will not accept joint applications or any similar applications of more than one person, nor will it accept multiple applications by the same person.
5. Air China has the sole right of ownership of the membership card. Qualified frequent flyers retain only the right of individual control, use and benefit. The card may not be arbitrarily used or transferred to others.
6. In the following cases, Air China shall retain the right to terminate the member's eligibility and suspend the use of the card and its benefits:    

*The member violates any of these terms and requirements.
*Any fraudulent activity is discovered.
If any of these cases occurs, Air China will not be responsible for mileage compensation.

Mileage Accumulation
The mileage is recorded in "kilometer".
When buying a ticket, checking in for a flight, or using the services of a partner, always produce your member card, and keep the photocopies of the ticket, original boarding pass and receipt of the services of the partner until mileage crediting is confirmed.
The mileage is based on the actual distance between origin and destination (TPM) published by IATA and the class flown. Mileage will be credited to your account within 2 weeks after your travel.
Mileage is credited only after you actually travel. Mileage accrual is not applicable to award ticket, special and chartered flights and some designated classes.
The program does not accept mileage transfer from other carriers, and for one travel, mileage accrual is allowed only on one carrier.
If you use the services of a partner, the rules on points accrual of that partner apply. If you want to have your points converted into mileage on Air China, you need to apply to the partner, and qualifying mileage will be credited to your account within 2 months.

Mileage Awards
General
● 20,000 kilometers or 4 flight segments qualify a member for the first award in terms of award ticket, award class upgrade or merchandizes in the shopping city.
● The mileage used to request award must come from one account.
● The mileage can be used to request award for you or your relatives and friends.
● You have to pay for all relevant taxes and fees associated with the award.
● You need to make a reservation for your award ticket (unless you request the award online). You must have your ticket issued within 72 hours after you make the reservation and beyond 14 days before the flight. You can also request your award any time within 14 days before the flight.
● You can request award ticket or award class upgrade by logging onto Air China PhoenixMiles website, calling our member service hotline or contacting any of Air China's ticketing offices. If you request award ticket on a partner carrier, you need to contact any of Air China's ticketing offices. You need to identify yourself with your PhoenixMiles card, account password, and valid ID card.
● Your ward ticket must be on flights operated by Air China or any of the partner carriers. You need to determine your route, flight, date and class.
● The number of award tickets on each flight is limited, and there are also days when awards are not granted. For those days when awards are not granted, please log onto Air China PhoenixMiles website.
● Your award ticket is valid for one year. Within the validity period, you can have your travel date or flight changed, but you have pay RMB 100 (or equivalent of foreign currency) for domestic ticket for every change, and RMB 300 (or equivalent of foreign currency) for every change.
● For an award ticket, you cannot have the passenger name changed, and the ticket cannot be endorsed nor returned. If it is lost, it won't be reissued. Other terms of carriage apply.
● The standards for mileage to awards for children and infants are the same as those for adults.
● If involuntary change results from factors on the part of the carrier, you can contact any of Air China's ticketing offices or airport ground staff.
Rules on Award Ticket/Award Class Upgrade

Award Ticket on Air China
● Award ticket must be on direct flight.
● For an international award ticket, an open jaw is allowed at the return point (that is, the origin of the return trip can be different from the destination of the outbound trip), but the open jaw must be within the same country. For example, for an award ticket Beijing-San Francisco and San Francisco-Beijing, the conversion standards on Beijing-San Francisco apply. For domestic award ticket, an open jaw at the return point is not allowed; otherwise two single trips will be counted in.
● When different classes are involved, the mileage to be taken out is the sum of 1/2 of the round-trip mileage fares of different classes.

Award Class Upgrade on Air China
●Award class upgrade must be on Air China-operated and CA-coded flight.
● Award class upgrading is applicable only to C, D, J, Y, B, M, H, K.
● A ticket can only be upgraded to the next immediate higher class. If on a flight only First Class and Economy Class are available, then a ticket can be upgraded from Economy Class to First Class, and the mileage to be taken out is the sum of the mileage fares for Economy Class to Business Class and Business Class to First Class.
●After class upgrading is made, the mileage accrued is still based on the original class flown; if the ticket needs to be endorsed on a voluntary basis, the original class applies, but the mileage already taken out won't be returned. If you have the date of your upgraded ticket changed, you need to pay for the change fee.

Award Ticket on a Star Carrier
●One way award ticket is not allowed. Only round trip award ticket is applicable.
●For travel within the same zone, award ticket must be on direct round-trip flights.
●For a round-trip travel between two zones, one stopover is allowed on both the outbound trip and inbound trip, and one open jaw is allowed in each trip. The open jaw must be in the same country. For each stopover (transfer), a mileage fare of 10,000 kilometers is charged.
●For a round-the-world travel, two stopovers are allowed within the same IATA zone, and a maximum 5 stopovers are allowed, and the number of flight segments should not exceed 8.
●When you request award ticket on a Star carrier, if different classes are involved, the mileage fare of the higher class applies.

SERVICE CHARGES

Others
1. Air China reserves the right to revise or terminate this program at any time without prior notice, even if such revision or termination might compromise your mileage accrual or award privileges.
2. Should there be any change in your address, please let us known as soon as possible. Air China shall not be held responsible for any delay or loss of correspondence that results from wrong address.
3. Should there be any abuses of awards like selling mileage, or other violation of rules and regulations like providing false documents or evidence (e.g. false flight evidence), Air China reserves the right to take any of the following measures according to the severity of specific cases: demanding the member to make compensation for any losses incurred to Air China, terminating the member's membership, canceling the member's accrued mileage, demanding the member to repay the cost of any Economy, Business or First Class tickets used, and any other associated lawyer and legal fees. In addition, Air China reserves the right to take any legal action against any member who violates any of these rules and requirements and to demand the member to make compensation or to terminate the member's membership in the program.
4. In case the rules and regulations contained in this brochure contradict applicab laws, the applicable laws shall prevail.
5. This brochure is also published in other languages in addition to the Chinese version. In case of any discrepancies between the Chinese version and other versions, the Chinese version shall prevail.
6. Air China has the right to put the final construction on this brochure.
7. In case a legal dispute arises, arbitration shall take place in Beijing and is governed by the laws of the People's Republic of China (not including the laws of Hong Kong, Macao and Taiwan). The disputes shall be resolved by Beijing Arbitration Committee according to applicable rules of arbitration.
8. This version of the brochure replaces all previous versions. All the rules and regualtions contained in this brochure shall be considered definitive.