STATUS LEVELS OF ELITE MEMBERS
You will be granted any of the three different status levels in the
program – Silver, Gold and Platinum. The cumulative number of
kilometers and flight segments that you earn makes the difference.
WHEN DO YOU QUALIFY AS AN ELITE MEMBER?
You automatically become a PhoenixMiles Elite Member if your Status
Mileage or Status Flight Segment reaches the required level within
12 months (in any time span).
Becoming an Elite Member for the first time
As soon as you have accrued 40,000 kilometers
or 30 flight segments, you will be automatically upgraded to Silver.
As soon as you have accrued 80,000 kilometers
or 50 flight segments, you will be automatically upgraded to Gold.
As soon as you have accrued 160,000 kilometers
or 90 flight segments, you will be automatically upgraded to
Platinum.
Maintaining your Elite Member status
As a Silver Member, you have accrued 35,000
kilometers or 27 flight segments.
As a Gold Member, you have accrued 70,000
kilometers or 45 flight segments.
As a Platinum Member, you have accrued 145,000
kilometers or 80 flight segments.
A Platinum Member who has flown 1 million
kilometers on a cumulative basis on Air China-operated and CA-coded
flights since joining Air China PhoenixMiles Program is a lifetime
Platinum Member entitled to relevant benefits.
The above rules are tabulated below (The rules apply only when you
accrue your mileage or flight segments for 12 months running).
| |
If it's the first time to
become an Elite Member |
If you want to
maintain your Elite Member status |
| Conditions |
10,000km/flight segment |
10,000km/flight
segment |
| Silver |
4/30 |
3.5/27 |
| Gold |
8/50 |
7/45 |
| Platinum |
16/90 |
14.5/80 |
| Lifetime Platinum |
1 million km* |
Lifetime Platinum benefits |
* A Platinum Member has flown 1 million
kilometers on a cumulative basis on Air China-operated and CA-coded
flights since joining Air China PhoenixMiles Program.
Matching with Star Alliance
From the day Air China is admitted to the Star
Alliance, an Air China PhoenixMiles Elite Member automatically
becomes a Star Alliance Elite Member. Specifically, Air China Silver
equates to Star Alliance, and Air China Gold and Platinum equates to
Star Alliance Gold. Every time you fly with any of the Star Alliance
member carriers, the mileage or flight segments you accrue count
towards your Elite Member status.
| Air China Elite Member |
equates to Star
Alliance Elite Member |
| Air China Platinum |
equates to Star
Alliance Gold |
| Air China Gold |
equates to Star Alliance Gold |
| Air China Silver |
equates to Star Alliance Silver |
OVERVIEW OF BENEFITS EXCLUSIVE TO AN ELITE
MEMBER Platinum
A Platinum Member flies on Air China-operated
and CA-coded flights
As a Platinum Member, you get a mileage bonus above the
class-based normal mileage every time you fly on an Air
China-operated and CA-coded flight, and the bonus, which is 50% of
the normal, will be credited to the your mileage account but does
not count towards your Mileage Status.
Booking and Ticketing
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Reservation kept up to 48 hours
before the flight
If you have reserved a First Class (F) seat, Business Class
(C) seat or full-fare Economy Class (Y) seat on an Air
China-operated flight, your reservation will be kept up to
48 hours before the flight. |
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Priority Seat Guarantee
If you purchase a First Class (F) seat, Business Class (C)
seat or full-fare Economy Class (Y) seat on an Air
China-operated flight within 48 hours before the flight, you
only need to dial our Elite Member Reservation Hotline.
We'll put you on our priority list and do everything
possible to make your travel happen.
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Priority Award Ticket/Award Class Upgrade Guarantee
We'll give priority to award ticketing and award class
upgrading for a Platinum Member. When you need the service,
please submit your application to our Member Services Center
which will take care of your needs.
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Priority Waitlist
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Priority Reservation Waitlist
An Elite Member takes priority on the waitlist, and the
order of priority is Platinum, Gold and Silver.
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Priority Check-in Waitlist
If you fail to purchase a ticket and the flight is full, an
Elite Member takes priority on the waitlist, and the order
of priority is Platinum, Gold and Silver. |
First Class Check-in Counter
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As a Platinum Member, you have the right to check in at the
First Class Check-in Counter or the Elite Member Check-in
Counter, irregardless of which class your ticket is in.
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More Baggage AllowanceAs a Platinum
Member, you're entitled to more baggage allowance:
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On routes where the weight of baggage counts, a Platinum
Member is entitled to 30 kilos' worth of free baggage
allowance above the normal, irregardless of which class your
ticket is in;
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On routes (e.g. China-US,
China-Canada) where the number of pieces of baggage counts,
a Platinum Member is entitled to 1 more piece of checked-in
baggage above the normal, and the limitations on the weight
of baggage are as follows: 32 kilos for the First Class and
Business Class and 23 kilos for the Economy Class, and the
sum of the length, width and height mustn't exceed 158
centimeters. |
Priority Baggage Handling
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A Platinum Member's baggage will be loaded onto the aircraft
at last and unloaded from the aircraft first so that you can
claim your baggage in the shortest possible time. |
Access to Airport Lounges
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A Platinum Member has access to First Class lounge, and can
take one passenger who will fly with any of the Star
Alliance carriers on that day into the lounge. |
Priority Boarding
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If conditions permit, a Platinum Member takes priority in
boarding and thus has more time to put in their handbags. |
Service Defects
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When flight is canceled or delayed, a Platinum Member is
entitled to the same standard of food, lounge and
accommodation as a First Class passenger. |
A Platinum Member flies on Star-operated
and Star-coded flights
As a Platinum Member, you're entitled to the following
services when you fly on a Star-operated and Star-coded flight:
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Priority reservation waitlist
Priority check-in waitlist
Priority check-in
Priority baggage check-in
Priority boarding when conditions permit
One more piece of checked in baggage or 20 kilo allowance of
check-in baggage above the normal
Free access to Star Gold lounges around the world, and is
allowed to take one passenger who will fly with any of the
Star Alliance carriers on that day into the lounge. |
GoldA Gold Member flies on Air
China-operated and CA-coded flights
As a Gold Member, you get a mileage bonus above the class-based
normal mileage every time you fly on an Air China-operated and
CA-coded flight, and the bonus, which is 25% of the normal, will be
credited to the your mileage account but does not count towards your
Mileage Status.
Booking and Ticketing
|
|
Reservation kept up to 48 hours before the flight
If you have reserved a First Class (F) seat, Business Class
(C) seat or Economy Class (Y) seat on an Air China-operated
flight, your reservation will be kept up to 48 hours before
the flight.
|
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Priority Seat Guarantee
If you purchase a First Class (F) seat, Business Class (C)
seat or full-fare Economy Class (Y) seat on an Air
China-operated flight within 72 hours before the flight, you
only need to dial our Elite Member Reservation Hotline.
We'll put you on our priority list and do everything
possible to make your travel happen.
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3. Priority Award Ticket/Award
Class Upgrade Guarantee
We'll give priority to award ticketing and award class
upgrading for a Gold Member. When you need the service,
please submit your application to our Member Services Center
which will take care of your needs. |
Priority Waitlist
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Priority Reservation Waitlist
An Elite Member takes priority on the waitlist, and the
order of priority is Platinum, Gold and Silver.
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Priority Check-in Waitlist
If you fail to purchase a ticket and the flight is full, a
Gold Member takes priority on the waitlist, and the order of
priority is Platinum, Gold and Silver. |
Business Class Check-in Counter
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As a Gold Member, you have the right to check in at the
Business Class Check-in Counter or the Elite Member Check-in
Counter, irregardless of which class your ticket is in. If
Business Class check-in Counter is not available, you can
check in at the First Class Check-in Counter. |
More Baggage Allowance
As a Gold Member, you're entitled to more baggage allowance:
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On routes where the weight of baggage counts, a Gold Member
is entitled to 20 kilos' worth of free baggage allowance
above the normal, irregardless of which class your ticket is
in.
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2. On routes (e.g. China-US,
China-Canada) where the number of pieces of baggage counts,
a Gold Member is entitled to 1 more piece of checked-in
baggage above the normal, and the limitations on the weight
of baggage are as follows: 32 kilos for the First Class and
Business Class and 23 kilos for the Economy Class, and the
sum of the length, width and height mustn't exceed 158
centimeters. |
Priority Baggage Handling
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A Gold Member's baggage will be loaded onto the aircraft at
last and unloaded from the aircraft first so that you can
claim your baggage in the shortest possible time. |
Access to Airport Business Class Lounges
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A Gold Member has access to Business Class lounge, and can
take one passenger who will fly with any of the Star
Alliance carriers on that day into the lounge.
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If Business Class lounge is not
available at an airport, a Gold Member has access to First
Class lounge, and can take one passenger who will fly with
any of the Star Alliance carriers on that day into the
lounge. |
Priority Boarding
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If conditions permit, a Gold Member takes priority in
boarding and thus has more time to put in their handbags. |
Service Defects
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|
When flight is canceled or delayed, a Gold Member is
entitled to the same standard of food, lounge and
accommodation as a First Class passenger. |
A Gold Member flies on Star-operated and
Star-coded flights
As a Gold Member, you're entitled to the following services
when you fly on a Star-operated and Star-coded flight:
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Priority reservation waitlist
Priority check-in waitlist
Priority check-in
Priority baggage check-in
Priority boarding when conditions permit
One more piece of checked in baggage or 20 kilo allowance of
check-in baggage above the normal
Free access to Star Gold lounges around the world, and is
allowed to take one passenger who will fly with any of the
Star Alliance carriers on that day into the lounge. |
SilverA Silver Member flies on
Air China-operated and CA-coded flights
As a Platinum Member, you get a mileage bonus above the
class-based normal mileage every time you fly on an Air
China-operated and CA-coded flight, and the bonus, which is
25% of the normal, will be credited to the your mileage
account but does not count towards your Mileage Status.
Priority Waitlist
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Priority Reservation Waitlist
An Elite Member takes priority on the waitlist, and the
order of priority is Platinum, Gold and Silver.
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Priority Check-in Waitlist
If you fail to purchase a ticket and the flight is full, a
Silver Member takes priority on the waitlist, and the order
of priority is Platinum, Gold and Silver. |
Business Class Check-in Counter
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As a Silver Member, you have the right to check in at the
Business Class Check-in Counter or the Elite Member Check-in
Counter, irregardless of which class your ticket is in. If
Business Class Check-in Counter is not available, you can
check in at the Economy Class Check-in Counter. |
More Baggage Allowance
As a Silver Member, you're entitled to more baggage allowance:
|
|
On routes where the weight of baggage counts, a Silver
Member is entitled to 20 kilos' worth of free baggage
allowance above the normal, irregardless of which class your
ticket is in.
|
|
|
On routes (e.g. China-US,
China-Canada) where the number of pieces of baggage counts,
a Silver Member is entitled to 1 more piece of checked-in
baggage above the normal, and the limitations on the weight
of baggage are as follows: 32 kilos for the First Class and
Business Class and 23 kilos for the Economy Class, and the
sum of the length, width and height mustn't exceed 158
centimeters. |
Access to Airport Business Class Lounges
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Starting March 26, 2008, Silver members can pay for their
own access to Business Class lounges with their mileage.
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The service is available at
airports of Beijing, Chengdu and Hohhot.
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Mileage to be burnt: 1,500km for domestic flights per entry,
and 2,000km for international flights per entry. |
Service Defects
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When flight is canceled or delayed, a Silver Member is
entitled to the same standard of food, lounge and
accommodation as a First Class passenger. |
A Silver Member flies on Star-operated and
Star-coded flights
As a Silver Member, you're entitled to the following services
when you fly on a Star-operated and Star-coded flight:
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Priority Reservation Waitlist
Priority Check-in Waitlist |
Annex: Benefits exclusive to Air China PhoenixMiles Elite Members
Flying on Air China-operated and CA-coded
flights
| Services |
Platinum |
Gold |
Silver |
| Mileage Bonus |
50% |
25% |
25% |
| Priority Reservation Waitlist |
Yes |
Yes |
Yes |
| Priority Seat Guarantee |
Yes
(within 48 hours before the flight) |
Yes
(within 72 hours before the flight) |
No |
| Guaranteed Award Ticket/Award Class
Upgrade |
Yes |
Yes |
No |
| Reservation Kept up to 48 Hours
before the Flight |
Yes |
Yes |
No |
| Priority Check-in Waitlist |
Yes |
Yes |
Yes |
| Check-in |
First Class counter or Elite Member
counter |
Business Class counter* or Elite
Member counter |
Business Class counter* or Elite Member counter |
| Additional Baggage Allowance (above
the normal) |
Routes where the weight of baggage
counts -30kg
Routes where the number of pieces of baggage counts-1 piece** |
Routes where the weight of baggage
counts -20kg
Routes where the number of pieces of baggage counts-1 piece** |
Routes where the weight of baggage counts -20kg
Routes where the number of pieces of baggage counts-1 piece** |
| Priority Baggage Handling |
Yes |
Yes |
No |
| Access to First Class Lounge (with
another person) |
Yes |
No |
No |
| Access to Business Class Lounge
(with another person) |
Yes |
Yes*** |
pay for their own access with mileage**** |
| Priority Check-in (if conditions
permit) |
Yes |
Yes |
No |
| When flight is canceled or delayed |
The standards of First Class
passengers apply. |
The standards of Business Class
passengers apply. |
The standards of Business Class passengers
apply. (only accommodation) |
*If Business Class check-in counter is not available at airport,
a Gold Member can use the First Class check-in counter, and a Silver
Member can use the Economy Class check-in counter.
**(F/C Class: 32kg; Y Class: 23kg)
***If Business Class lounge is not available at airport, a Gold
Member can have access to the First Class lounge.
****Starting March 26, 2008, Silver members can pay for their own
access to Business Class lounges with their mileage. The service is
available at airports of Beijing, Chengdu and Hohhot. Mileage to be
burnt: 1,500km for domestic flights per entry, and 2,000km for
international flights per entry.
Flying on Star-operated and Star-coded flights
| Services |
CA Platinum/
Star Gold |
CA Gold/
Star Gold |
CA Silver/
Star Silver |
| Priority Reservation Waitlist |
Yes |
Yes |
Yes |
| Priority Check-in Waitlist |
Yes |
Yes |
Yes |
| Priority Baggage Check-in |
Yes |
Yes |
No |
| Priority boarding (if conditions
permit) |
Yes |
Yes |
No |
| Additional free baggage allowance |
Routes where the weight of baggage
counts -20kg
Routes where the number of pieces of baggage counts-1 piece* |
Routes where the weight of baggage
counts -20kg
Routes where the number of pieces of baggage counts-1 piece* |
No |
| Access to Star Gold lounges around
the world |
Yes |
Yes |
No |
*(F/C Class: 32kg; Y Class: 23kg)
TIPS FOR ELITE MEMBERS
When you're upgraded from the Ordinary Member status to the Elite
Member status, we'll send you the card and the brochure exclusive to
Elite Members. You're entitled to all the related benefits within
the validity period of your card.
Validity of your Elite Member card
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If it's the first time you're upgraded from the Ordinary
Member status to Elite Member status, your Elite Member card
is valid from the year the card is issued to March 31 of the
third year. For example, you're upgraded for the first time
from the Ordinary Member status to Elite Member status, your
Elite Member card is valid until March 31, 2009.
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When the mileage or the number
of flight segments you've accrued qualifies you to maintain
your Elite Member status, your Elite Member card is valid
from April 1 of the year the card is issued to March 31 of
the next year, and the card number remains unchanged.
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Within the validity period of
your Elite Member card, you qualify to maintain your present
Elite Member status if you've accrued required mileage or
required number of flight segments, but you won't be
upgraded to the next immediate higher level status if your
mileage or number of flight segments is still not up to what
is required by that higher level status. |
Rules
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All rules contained in Air China PhoenixMiles Member
Handbook apply to Elite Members. Please refer to the
handbook or log onto Air China's website for details.
The Elite Member card is exclusively used by the member in
question within the card's validity period. You have to
produce your card in order to qualify for relevant benefits
and services.
Just credit cards that Air China and banking institutions
have jointly launched don't qualify for relevant benefits or
services.
You should travel in the class indicated in the ticket
you've purchased.
You're entitled to relevant benefits and services exclusive
to Elite Members only when you fly on an Air China-operated
and CA-coded flight or on a Star-operated and Star-coded
flight.
Air China has the right to revise the rules or part thereof
contained in the PhoenixMiles Program without prior notice
to members, even if such revisions are made at the expense
of members.
This brochure is issued in Chinese and English versions. In
case there exist inconsistencies between the two versions,
the Chinese version shall prevail.
Air China reserves the right to put the final construction
on this brochure. |
COMMUNICATIONS
Account Check
You can check on your mileage account on Air China's PhoenixMiles
website, calling our Member Services Hotline or making inquiries at
any of Air China's ticketing offices.
Mileage Statement
If there's a change in your mileage within 2 months, you'll receive
a Mileage Statement containing information such as your revised
mileage, details about how your mileage changes and the latest
promotions. The Mileage Statement will be sent to you by email or by
post. If you choose to get your Mileage Statement by email, you get
mileage bonus and Air China will not send you paper Mileage
Statement.
Contact
Elite Member Service Hotline
Tel: 86-10-84597799, press 3
4006-100-666, press 3
Fax: 86-10-84798686
Business Hours (Staff): Monday through Sunday 0800am - 0600pm
Elite Member Ticketing Hotline
Tel: 86-10-66569277
Fax: 86-10- 66569289
Business Hours (Staff): Monday through Friday 0830am - 0500pm
Dedicated E-mail
ffpvip@mail.airchina.com.cn
By Post:
P.O. Air China PhoenixMiles Club, Box 100600-6606, Beijing
Jianguomen Postal Office
Postal Code: 100600
Air China PhoenixMiles website
http://www.phoenixmiles.com
|
WHEN
DO YOU QUALIFY AS AN ELITE MEMBER?