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Awards Redemption
1.What are the member's qualifications for the first awarding?
From Feb1, 2006, Air China Companion Members will get the qualification of redeeming award for the first time when you accumulate 20,000 kilometers of mileage or 4 flights segments with Air China as actual carrier within two calendar years instead of 20,000 kilometers of mileage or 10 flights segments (limited to flights carrying the code of CA or SC) within valid period of mileage.
2.I want to redeem awarded ticket, whom shall I contact?
Members must go to "Air China Companion" Club service Center, Air China's branches, the booking and ticket offices directly under Air China to process the redemption. The places without the booking and ticket offices directly under Air China will not deal with this redemption temporarily.
3.What kinds of materials and identifications should I provide when redeeming awarded ticket?
You should provide your membership card, valid identification paper (If others take flights instead of you, their identification papers should also be provided) and passwords for the redemption.
4.Must the member himself process the redemption of accumulated mileage awards?
No, you needn't. You can en trust this matter to others, who, with your original credential, companion card, the trustee's original credential, the photocopy and the password of the mileage account, go to the designated place to handle the matter.
5.Can I use my mileage to redeem awarded ticket for the others?
Yes, you can use your mileage to redeem awarded ticket for the others; meanwhile you should bring your Companion Card, identification paper and assignee's identification paper to go to the designated ticket offices by Air China to process the redemption.
6.Are the standards of award redemption for the children and the infant the same as that of the adult?
Yes, they are the same.
7.What does the sub-class of awarded ticket mean in airlines' reservation systems?
Airlines set some special seats on flights for passengers with awarded tickets according to the ticket sales policies of airlines. When you use your mileage points to redeem awarded ticket, you only can reserve and purchase the ticket with the special seat on the flight.
8.Is it changeable or refundable if the redeemed ticket hasn't been used?
You may change the date and flight number of awarded tickets only once before 48 hours of departure free of charge. If they are changed a second time and it is the first time to change them within 48 hours of departure, a fee will be charged according to the stipulations. All changes must be done in the original PNR (Passenger Name Record)
The passengers with awarded tickets are unable to travel on the designated date (including those missing the flights), If you want to continue to go after the normal departure time of the flight, you are allowed to change provided there are special seats for the awarded tickets, a fee will be charged according to the stipulations.
9.Is it true that members have to revise the passwords once before using the Mileage Bank?
Yes, it is. As your password is the identification mark of the Mileage Bank system and the original password is not good enough to protect the safety and privacy of your Mileage Bank, you cannot activate the function of the Mileage Bank until you have made a revise.
10.Must members themselves revise the passwords?
No, you needn't. You can en trust this matter to others, who, with your original credential, companion card, the trustee's original credential, the photocopy and the password of the mileage account, go to the designated place to handle the matter.
11.Can the ticket on two flight segments with different return point within the same domestic conversion zone use the conversion standard for round trip?
No, it can't. In that case you should add the two mileages, for example, the mileage for Beijing-Guangzhou/Shenzhen-Beijing awarded tickets is 18000+18000=36000km.
12.Can the international open jaw (the return point is in the same country) awarded tickets use the round-trip mileage?
Yes, it can. For example, the awarded ticket for Beijing-Los Angeles/San Francisco-Beijing needs the mileage of 100000km.
13.If the flights are operated by different airlines, can the round -trip or international open jaw awarded ticket use the round-trip mileage?
No, it can't. If the flights are operated by different airlines, the awarded ticket for the two flight segments can only use the sum of the two one-way mileages.
14.Can the round-trip or international open jaw
awarded ticket for different classes use the round-trip mileage when
the flights are operated by the same airlines?
Yes, it can. For example, the awarded ticket
for Beijing-Business Class-Guangzhou-Economy Class---Beijing needs
the mileage:41000/2+32000/2=36500km.
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