Companion member 1. How to join "Air China Companion" club? 2. What is the advantage if the individual information is filled out in details? 3. Can I revise the information in member's information? 4. How can the member do if the formal Companion Card may not be received? Membership Card 1. When shall I present my Companion Card? 2. May my membership card upgrade? 3. How can I do if the membership card has damaged or lost? 4. How can I do if I have more than one member number at the same program? Can I merge them? 5. How can I do if I forget my password? 6. How can I apply for Air China Companion credit card if I am a member of Air China Companion? 7. Can Air China Credit Card replace Air China Companion Card to use? Mileage Accumulation 1. How can Companion member accumulate mileage points? 2. When begin to accumulate the mileage? 3. What is the difference between mileage accumulation and air flight distance? 4. What are the differences among flight mileage, bonus mileage and partner mileage? 5. How can the VIP member get the extra flight mileage award? 6. Will my mileage expire? Awards Redemption 1. What are the member's qualifications for the first awarding? 2. I want to redeem awarded ticket, whom shall I contact? 3. What kinds of materials and identifications should I provide when redeeming awarded ticket? 4. Must the member himself process the redemption of accumulated mileage awards? 5. Can I use my mileage to redeem awarded ticket for the others? 6. Are the standards of award redemption for the children and the infant the same as that of the adult? 7. What does the sub-class of awarded ticket mean in airlines' reservation systems? 8. Is it changeable or refundable if the redeemed ticket hasn't been used? 9. Is it true that members have to revise the passwords once before using the Mileage Bank? 10. Must members themselves revise the passwords? 11. Can the ticket on two flight segments with different return point within the same domestic conversion zone use the conversion standard for round trip? 12. Can the international open jaw (the return point is in the same country) awarded tickets use the round-trip mileage? 13.If the flights are operated by different airlines, can the round -trip or international open jaw awarded ticket use the round-trip mileage? 14.Can the round-trip or international open jaw awarded ticket for different classes use the round-trip mileage when the flights are operated by the same airlines? Partner 1.How to accumulate mileage points through C-trip? 2.When can the mileage points with partners be entered mileage account? If it is missed, how to make up?

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